How LA’s Civilian Responders Could Affect Commercial Properties
Los Angeles is testing a new safety program that sends unarmed civilian teams instead of LAPD officers to some non-violent calls.
These teams, made up of clinicians and outreach workers, respond 24/7 to issues like welfare checks, public intoxication, and disturbances, which could affect how quickly and effectively incidents are handled on or near commercial properties.
What You Need to Know
In its first year, the program took over 6,700 calls and saved LAPD about 7,000 patrol hours.
Less than 5% of calls needed police backup, showing most situations were handled safely without armed officers.
The program now runs in six police divisions and could grow as LAPD faces staffing shortages.
Officials say the program lowers risks, gives better care to people in crisis, and lets officers focus on crime.
This is one of several unarmed response programs in Los Angeles, part of a larger shift in how the city handles mental health, homelessness, and public safety.
How It Impacts You
For commercial real estate professionals, this change in public safety could affect both daily operations and safety:
Faster Response: Crisis teams may respond more quickly to non-violent incidents involving mental health or substance use near properties.
Reduced Police Wait Times: With LAPD freed up, police may respond faster to crimes like theft, vandalism, or trespassing.
Tenant and Visitor Confidence: Showing compassionate crisis care can make people feel safer around properties, especially in areas with visible homelessness or behavioral health issues.
Partnership Opportunities: Property managers can work with city outreach teams to handle recurring issues.
Stay Connected
Still early, the program could change how buildings work with city services and police.
Property managers should know which areas are covered and how to reach civilian responders to improve on-site safety.
Follow BOMA on the Frontline for updates on public safety issues impacting members.
